If you regularly commute in Abu Dhabi via public transport, then you most likely have a Hafilat card. The smart card facilitates travel for you, but it is good to keep checking your balance so as not to disrupt travel. Whether you commute daily or occasionally, being aware of how to check your Hafilat card balance means you will never be caught short with low funds.
In this tutorial, we will take you through everything you need to know about viewing your Hafilat card balance via various means. We will also discuss the ways to recharge, fix some common problems, and how to efficiently manage your balance.
What is a Hafilat Card?
Hafilat is a smart payment card that is used in Abu Dhabi public transport. The word “Hafilat” translates as “buses” in Arabic, indicating its primary purpose of use, enabling riders to pay for bus trips conveniently.
Who Can Use the Hafilat Card?
Hafilat cards are available for:
- Regular commuters: People who travel daily using public transport.
- Tourists and visitors: Short-term travelers who need a convenient payment method.
- Students and senior citizens: Eligible for special discounted cards.
Different Methods to Check Hafilat Card Balance
You can check your Hafilat card balance using multiple methods, including:
- Online Methods
- Via the official Hafilat website
- Using the Hafilat mobile app
- Offline Methods
- Through SMS service
- At ticket vending machines
- Using bus validators
Read more about View and Pay FEWA Bill Online
Let’s explore each of these methods in detail.
How to Check Hafilat Card Balance Online?
Checking your Hafilat card balance online is among the most convenient and fastest ways. It helps you monitor your available funds without the need to go to a physical outlet.
Using the Official Hafilat Website
The official website of Hafilat offers a convenient method to check your balance in a few steps. You can easily access your account and check your available funds whether you are at home, at work, or on the move.
Step-by-Step Guide to Checking Balance via the Website:
- Visit the Official Hafilat Website
- Open the web browser.
- Go to the official Hafilat website by entering the URL in the address bar.
- Go to the Balance Check Section
- Search for the “Check Balance” or “Card Balance Inquiry” tab on the homepage or menu.
- Click on the option to continue.
- Enter Your Hafilat Card Number
- Locate your Hafilat card number, typically on the back of your card.
- Enter the 16-digit card number carefully in the field required.
- Click “Check Balance”
- On entering your card number, click on the “Check Balance” button.
- Wait for a couple of seconds while the system fetches your present balance.
- View Your Remaining Funds
- Your balance will appear on the screen, indicating the amount of credit remaining on your card.
- In case your balance is low, recharge your card as soon as possible.
Checking via the Hafilat Mobile App
The Hafilat mobile application is a great substitute for the website, providing a smooth and easy-to-use experience for viewing your balance at any time, anywhere.
Step-by-Step Guide to Checking Balance via the Mobile App:
- Download and Install the Hafilat Mobile App
- Go to the Google Play Store (for Android users) or the Apple App Store (for iPhone users).
- Search for “Hafilat Card” in the store’s search bar.
- Download and install the Hafilat official app on your smartphone.
- Sign In Using Your Registered Account
- Open the app and input your login details.
- In case you don’t have an account, register by inputting your email address, mobile number, and Hafilat card information.
- Log in to the app after successful registration.
- Enter Your Card Details
- After logging in, go to the “Check Balance” menu.
- Input your Hafilat card number in the field provided.
- View Your Balance in the App Dashboard
- Press the “Check Balance” button.
- Your balance remaining will be shown on the screen.
- The app will also display transaction history, recent top-ups, and fare deductions.
Checking Hafilat Card Balance Through SMS
How to Use SMS Service for Balance Inquiry
You can check your balance via SMS by sending a message with your card number to the designated service number.
Charges for SMS Service
- The SMS service may have a small fee, depending on your mobile network provider.
- Ensure you have sufficient mobile credit before using this service.
Checking Balance via Ticket Vending Machines
Locations of Ticket Vending Machines
Ticket vending machines are available at major bus stations and transport hubs.
Step-by-Step Guide
- Locate the nearest ticket vending machine.
- Insert or tap your Hafilat card on the machine.
- Your balance will be displayed on the screen.
Using Bus Validators to Check Balance
Bus validators are the small machines where you tap your card when boarding a bus.
How to Check Balance Using Bus Validators?
- Tap your card on the validator.
- The screen will display your current balance.
- If the balance is low, recharge immediately to avoid travel disruptions.
How to Recharge Hafilat Card?
You can top up your card through:
- Online Recharge: Using the Hafilat website or mobile app.
- Offline Recharge: At ticket vending machines or authorized kiosks.
Troubleshooting Common Hafilat Card Issues
What to Do If Your Balance Doesn’t Update?
- Wait for a few minutes and check again.
- Restart your mobile app if checking online.
- Contact customer support if the issue persists.
Lost or Stolen Hafilat Card – Steps to Take
- Report the loss immediately to Hafilat customer service.
- Block your card to prevent unauthorized use.
- Request a replacement card.
Conclusion
Keeping an eye on your Hafilat card balance guarantees a trouble-free trip to Abu Dhabi. Checking online, through SMS, or automatic vending machines keeps you up to speed and ensures you’re not caught short on the go. Ensure that you have a routine to check the balance and recharge beforehand.
FAQs
- Can I check my Hafilat card balance without an internet connection?
Yes, you can check it via SMS or bus validators. - How often should I check my Hafilat card balance?
Checking before each trip is a good idea to ensure that you have enough funds. - What happens if my balance is taken out in error?Contact Hafilat customer support with transaction details.
- Is there a way to get a refund for an unused balance?
Refund policies vary, so check with Hafilat customer service. - Can I transfer my Hafilat card balance to another card?
No, balance transfer between Hafilat cards is not allowed.